CARMA Rewards Club T&Cs & Privacy Policy

CARMA Rewards Club Terms & Conditions

Notice: Looking for our previous giveaway T&Cs? | Aug - Sep 2026

Last Updated September 27 2026

By signing up for CARMA Rewards Club or initiating a CARMA Rewards Club trial through a purchase on Central Animal Records, you are agreeing to our Terms & Conditions. Our T&Cs are subject to change without notice.

Introduction

The CARMA Rewards Club (CRC) is operated by Central Animal Records (Aust) Pty Ltd ACN 052 993 101 of 22 Fiveways Boulevard Keysborough BIC 3173 (we, us or our). These terms govern your CRC membership and your use of the Reward Points program and the Rewards Store, and form a binding agreement between you and us. By applying for membership, or by earning or redeeming Reward Points, you agree to these terms. If you do not agree to them, do not apply for or continue your membership.

Definitions

In these terms:

1.1 Eligible Member means a member whose membership is active and who meets any eligibility requirements we publish for the relevant reward.
1.2 Membership Fees means the fees payable for your chosen membership plan, as described in clause 2.
1.3 Membership Period means the period for which Membership Fees have been paid, as described in clause 2.
1.4 Reward Drop means a limited-time, limited-quantity redemption offer under clause 9 through which an Eligible Member may acquire a selected product or benefit in exchange for the stated number of Reward Points (or Reward Points plus payment).
1.5 Reward Points means the points we credit to a member's account under clause 4.
1.6 Rewards Store means the CARMA Rewards Store described in clause 7.

Membership, Term & Fees

2.1 To apply for membership, you must be at least [insert minimum age] years old and an individual resident in Australia. We may refuse an application in our discretion.

2.2 Your membership begins when we accept your application and confirm it to you, and continues for each Membership Period until it is cancelled under this clause or clause 15.

2.3 Membership Fees are the amounts we publish for your chosen plan at the time you join or renew. Fees are stated inclusive of GST, are payable in advance, and are charged automatically at the start of each Membership Period using the payment method you have authorised, unless we state otherwise. We will send you a reminder by email or account message at least 7 days before each automatic renewal charge.

2.4 We may change Membership Fees for future Membership Periods by giving you notice under clause 3. A fee change does not affect a Membership Period you have already paid for. If you do not wish to continue at the changed fee, you may cancel before the change takes effect.

2.5 You may cancel your membership at any time by [insert cancellation method]. Unless we agree otherwise, cancellation takes effect at the end of the Membership Period in which you cancel, and fees already paid for that period are not refunded except where the Australian Consumer Law requires. Clause 15 sets out what happens to Reward Points on cancellation.

2.6 We may suspend or cancel your membership where you materially breach these terms, as set out in clause 12, where we are required to do so by law, or where your conduct towards our staff or other members is abusive, threatening or unlawful. Except where the breach cannot be remedied, we will give you notice of the breach and a reasonable opportunity to remedy it before we cancel.

Changes To These Terms & To The Program

3.1 We may, acting reasonably, change these terms, the Reward Points program, the Rewards Store, the earn rate, the points price of a reward or an expiry period.

3.2 Before a change takes effect we will notify you of the change and the date it takes effect. We will give that notice by email to the address in your account and by publishing the change in your account and on our website located at www.carmarewards.club (Website). We will give at least 7 days' notice, except where the change is required by law to take effect sooner or is needed urgently to protect the security or integrity of the program, in which case we will give as much notice as is reasonably practicable.

3.3 A change does not apply to Reward Points you have already validly earned if it would reduce their value, shorten the period in which you can redeem them, or remove your ability to redeem them, unless we have given you notice under this clause and a reasonable opportunity to redeem those points before the change takes effect.

3.4 If you do not accept a change, you may cancel your membership before the change takes effect under clause 2. Continuing your membership after a change takes effect means you accept it.

3.5 Nothing in this clause permits us to make a change that would be unfair within the meaning of section 24 of the Australian Consumer Law.

Rewards Store, Reward Points & Member Rewards

CARMA Rewards Club may provide members with access to a Rewards Store, Reward Points, limited-time reward drops, discount gift cards, member discounts and other rewards or benefits from time to time.

Reward Points

4.2 For redemption purposes, 100 Reward Points have a standard reference value of $1, unless we state a different points price for a particular reward. The number of Reward Points required to redeem a particular reward is shown in the Rewards Store at the time of redemption, and may be more or fewer Reward Points than this reference rate would produce for that reward. Reward Points have no cash value, cannot be exchanged or withdrawn for cash, and can only be redeemed through the redemption options we approve. Reward Points are not property, are not transferable (except as we expressly allow), and are not offered as, and are not intended to operate as, stored value, a gift card or a financial product.

4.3 Reward Points expire 3 years after they are issued, unless they are forfeited earlier under clause 15. We will make the expiry position for Reward Points clear in your account. We will notify you a reasonable time before Reward Points are due to expire. Where we introduce or change an expiry period, we will give reasonable notice under clause 3 and will not expire points you have already validly earned without that notice.

Eligibility To Earn & Redeem

5.1 To earn or redeem Reward Points you must hold an active CRC membership, be at least [18 years old, and provide a delivery address in Australia for any reward that is a physical product. Reward Points are earned and held at the member account level. Unless we agree otherwise, a member may hold only one account, and Reward Points held in separate accounts cannot be combined.

Taxes

6.1 Where a redemption requires payment of an amount in addition to Reward Points, we will state that amount inclusive of GST before you complete the redemption. You are responsible for any tax consequences of earning or redeeming Reward Points in your own circumstances, and we do not provide tax advice.

Reward Store

7.1 Reward Points may be redeemed through the CARMA Rewards Store for selected products, gift cards, member benefits, discounts, Reward Drops or other items we make available from time to time. The Rewards Store is a commercial redemption facility in which members exchange Reward Points (or Reward Points plus payment) for goods and services; it does not constitute a trade promotion, lottery, competition or game of chance. Rewards Store items are subject to availability and may be limited by stock, supplier availability, membership status or other eligibility requirements. We do not guarantee that any particular product, gift card, discount or reward will remain available, and we will publish current eligibility requirements in the Rewards Store. We do not warrant that the Rewards Store will be available, uninterrupted or error-free, and we may suspend access to it for maintenance, security or operational reasons. The consumer guarantees under the Australian Consumer Law apply to goods and services you obtain through the Rewards Store, including where you obtain them wholly or partly with Reward Points. Once a reward has been redeemed, points are not refundable, except that where you are entitled to a remedy under the Australian Consumer Law we will provide that remedy, which may include reinstating the Reward Points used.

Delivery, Title & Risk

8.1 Where a reward is a physical product, we will tell you the expected delivery timeframe and any delivery charge before you complete the redemption. We will deliver within the timeframe stated or, if no timeframe is stated, within a reasonable time. 8.2 You must give us accurate and complete delivery details and must accept delivery of a reward you have redeemed. If you will not be available at the delivery address, you may give us or the carrier delivery instructions before the reward is dispatched.

8.3 Delivery occurs when the reward is handed to you or to another person at the delivery address, when it is left at the delivery address in accordance with delivery instructions you or we have given, or when it is left at a carrier collection point for you to collect.

8.4 Title to and risk in a physical reward pass to you on delivery.

8.5 If we are unable to supply a reward you have redeemed within a reasonable time, we will tell you and will, at our election, reinstate the Reward Points used or supply an alternative reward of comparable value that you agree to accept. If you do not agree to accept the alternative, we will reinstate the Reward Points used.

8.6 If the carrier attempts delivery at the delivery address, no one is available to accept the reward and no delivery instructions apply, the carrier may hold the reward at a collection point or attempt redelivery. Where that occurs, we may recover from you the reasonable delivery, redelivery and storage costs we actually incur, and we will tell you the amount before we charge it. If you do not collect the reward or arrange redelivery within [insert period] after we notify you, the carrier may return the reward to us. Where the reward is returned to us, we will contact you to arrange redelivery at your cost or, if you prefer, reinstate the Reward Points used, less an amount equal to our reasonable delivery, storage and return costs converted to Reward Points at the rate in clause 4.2. We will not recover the same costs under both this clause and clause 16.5.

Limited-Time Reward Drops

9.1 We may offer Reward Drops for a reduced number of points, a discounted price, or a combination of points and payment, provided that every Reward Drop requires the redemption of Reward Points (a Reward Drop may not be offered for zero Reward Points). Reward Drop items are purchased by eligible members using their accrued Reward Points (or a combination of Reward Points and payment) at the stated redemption price, and are not provided free of charge or as a prize. Reward Drops are strictly subject to availability, may be limited in quantity, and are available on a first-come, first-served basis (or another deterministic allocation method we state in advance that does not involve any element of chance, draw or random selection). We may limit the number of Reward Drop items a member may redeem in a drop or in any period, and we will state any limit when we promote the drop.

9.2 Your redemption request is an offer to redeem, and no Reward Drop item is allocated to you until we confirm the redemption to you. If a Reward Drop is exhausted before we confirm your redemption, we will not deduct the Reward Points, or will reinstate them if they have already been deducted, and we notify you of this.

9.3 Where we announce a Reward Drop, we will state the number of units available, the points required to redeem, and the date and time the drop opens. Only members who hold sufficient Reward Points at the time a drop is released will be able to redeem it; new members and members with insufficient points may need to accumulate points before they can redeem a given drop. A Reward Drop may be withdrawn, extended, replaced or changed where we have a reasonable basis for doing so, and we will publish any such change in the Rewards Store. We do not guarantee that every member will be able to access or redeem a given drop.

9.4 Reward Drops are not a game of chance, lottery, raffle, competition or trade promotion. Redemption requests are processed in the order in which they are received by our systems, not by any random draw, ballot or algorithm. Whether a member obtains a Reward Drop item depends solely on stock availability and the chronological order in which redemption requests are received and processed. Each Reward Drop item is acquired by the member in exchange for valuable consideration in the form of Reward Points (or Reward Points plus payment), not provided as a prize or gift.

9.5 We are not affiliated with, sponsored by, endorsed by or officially connected with any featured third-party brand, merchant, product manufacturer or gift card issuer unless we expressly state otherwise.

Faulty Rewards, Returns & How To Claim

10.1 If a reward you obtain through the Rewards Store is faulty, is not of acceptable quality, is not fit for a purpose we disclosed, or is not as described, please contact us at info@carmarewards.club. We will assess your claim and, where the Australian Consumer Law applies, provide a repair, replacement, refund or reinstatement of the Reward Points used, as that law requires.

10.2 Where there is a major failure, you may choose between a refund or reinstatement of the Reward Points used and a replacement. We will bear the cost of returning a faulty reward to us.

10.3 Change-of-mind returns are not available unless we say otherwise for a particular reward.

Discount Gift Cards

11.1 We may make discount gift cards available through the Rewards Store or through third-party providers.

11.2 Where we describe a gift card or any other Rewards Store item as discounted or reduced, the comparison price will be the price at which we or the relevant supplier genuinely and regularly sold or offered that item for a reasonable period before the discount began.

11.3 Where a gift card is issued by a third party or merchant, it is subject to that issuer's or merchant's own terms, exclusions and redemption rules, and each gift card will have an expiry date of at least 3 years from the date of supply in accordance with section 99F of the Australian Consumer Law. Except to the extent the change results from our own act or omission and except where responsibility cannot be excluded under the Australian Consumer Law, we are not responsible for changes the issuer or merchant makes (including to participating stores, redemption rules, exclusions or availability).

11.4 Discount gift cards may be limited, withdrawn or unavailable at any time; this does not affect a gift card you have already obtained.

Fraud, Misuse & Account Security

12.1 You are responsible for keeping your account credentials secure and for redemptions made through your account. You must not obtain, accumulate or redeem Reward Points by fraud or misrepresentation, or by using automated scripts, bots or other tools that give an unfair advantage in a Reward Drop, and you must not sell, buy or trade Reward Points or use automated tools or fraudulent means to obtain Reward Drop items for resale.

12.2 Where we reasonably suspect conduct of that kind, we may suspend redemptions from the account, and your access to the Rewards Store, while we investigate. While a suspension is in place you continue to earn Reward Points but cannot redeem them, and any expiry period under clause 4.3 is extended by the length of the suspension. We will tell you that we have done so and why, complete the investigation within a reasonable time, and give you an opportunity to respond before we cancel Reward Points or close the account. Where we establish that a redemption was obtained in breach of this clause, we may reverse the redemption and cancel the Reward Points used, and you must return any item supplied to us at your cost.

Points Errors, Audit & Adjustments

13.1 We aim to calculate and display Reward Points accurately, but errors can occur, for example through system issues, payment-processing delays, cancellations, refunds, chargebacks or manual adjustments.

13.2 We may review, audit, correct, reverse, withhold or adjust any Reward Points balance, redemption, benefit or account record where we identify an error, acting reasonably and based on the available account, membership, payment and system records. We will only do so to correct an identified error or as otherwise set out in clause 14, and we will notify you of any material adjustment and the reason for it. If you believe your balance is wrong, please contact us and we will review it and tell you the outcome within a reasonable time.

Changing OR Ending The Rewards Store

14.1 We may change or discontinue the Rewards Store, the Reward Points program, or any category of reward. If we discontinue the program or a category of reward, we will give you reasonable notice under clause 3 and a period of at least 30 days in which to redeem Reward Points you have already validly earned before they cease to be redeemable. We will not change these terms in a way that reduces the value of Reward Points you have already validly earned without that notice.

Failed Payments, Cancellation & Inactive Memberships

15.1 Reward Points and member benefits are linked to an active, eligible membership. If a membership payment fails, is declined, refunded, disputed, charged back or reversed, we may withhold, reverse or remove Reward Points or benefits attributable to that payment.

15.2 If a membership is cancelled (including where payment retries are exhausted), Reward Points validly earned and unredeemed at the date of cancellation will remain available for redemption for 30 days after cancellation, after which they will be forfeited. We will notify you of that deadline at or before cancellation, by email and by message in your account. Where you re-apply for membership and we accept your application within that 30-day period, any Reward Points that had not yet been forfeited will be reinstated to your new account.

15.3 If a member dies, the membership ends on the date we are notified. Reward Points are not property and are not transferable; however, Reward Points in the account will remain available for redemption by the member’s legal personal representative for 30 days after we are notified of the member’s death (upon production of reasonable evidence of authority), after which they are forfeited. We will stop any further Membership Fee payments and will refund any Membership Fee paid for a period after that date.

15.4 If you sign up again after cancellation, that is a new Membership Period; points or benefits from a previous cancelled period are not reinstated unless clause 15.2 applies or we expressly agree.

15.5 If your membership is inactive for 30 days (meaning no Membership Fee has been paid and no Reward Points have been earned or redeemed in that time) we may close your account by giving you at least 30 days' notice. Reward Points in the account at the end of that notice period are forfeited. You may keep your account open by resuming payment before the notice period ends.

15.6 When your membership ends, your access to the Rewards Store ends and no further Reward Points accrue. Any redemption we have already confirmed to you will be completed, or the Reward Points used will be reinstated if we cannot complete it. Any amount you owe us under these terms remains payable.

15.7 Nothing in these terms limits, excludes or modifies any right or remedy you have under the Australian Consumer Law that cannot be limited, excluded or modified (see clause 20).

Liability

16.1 Nothing in this clause excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted or modified. Clause 20 prevails over this clause to the extent of any inconsistency.

16.2 Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, supplying the services again, or paying the cost of doing any of those things.

16.3 Subject to 16.1 and 16.2, and to the maximum extent permitted by law, we exclude all liability to you, whether in contract, in tort (including negligence), under statute or otherwise, for any loss or damage in connection with these terms, the Reward Points program, the Rewards Store or any reward. You are not liable to us for indirect or consequential loss except to the extent it arises from your fraud or breach of clause 12. We are not liable to you for indirect or consequential loss. Nothing in this paragraph excludes, restricts or modifies any liability that cannot be excluded, restricted or modified by law, and nothing in this paragraph limits our express obligations under clauses 8, 9, 10, 13, 14 and 15.

16.4 Where our liability cannot be excluded under the paragraph above, and subject to our obligations under the Australian Consumer Law (which are not limited by this paragraph), our total liability to you in connection with these terms in any 12-month period is limited to the greater of $1,000 and the Membership Fees you paid us in that period.

16.5 You are liable to us for loss we suffer to the extent it is caused by your fraud, your breach of clause 12, or your breach of these terms. You release and indemnify us and our directors, officers, employees and agents from and against any claim, liability, damage, cost or expense arising out of your breach of these terms, your fraud, your negligence, or your unlawful conduct in connection with the Reward Points program or the Rewards Store, except to the extent that liability cannot be released or indemnified against under the Australian Consumer Law or any other law. You are not liable to us for loss to the extent it is caused by us. Where you owe us an amount under these terms, we may recover it by charging the payment method you have authorised, by deducting an equivalent number of Reward Points at the rate in clause 4.2, or by invoicing you, and we will tell you the amount and the method at least 7 days before we do so, during which time you may dispute the amount by contacting us.

Marketing Communications

17.1 As part of your CRC membership, you agree to receive our member newsletter by email. The newsletter may include information about Reward Points, Reward Drops, Rewards Store offers, membership benefits, CRC updates and our related products and services. You may opt out at any time by using the unsubscribe facility in any message, by changing your preferences in your account, or by contacting us at info@carmarewards.club. We will action your request within 5 business days. Choosing not to receive marketing communications does not affect your CRC membership, your Reward Points or your ability to redeem them, although you may not hear about time-limited Reward Drops.

17.2 Opting out does not stop us sending you messages we are required or permitted to send in connection with your membership, including notices under clause 3, expiry notices under clause 4.3, notices about a redemption or delivery, and messages about your account or a payment.

General

18.1 Governing law: These terms are governed by the laws of Victoria, and you and we submit to the non-exclusive jurisdiction of the courts of that place. Nothing in this clause prevents you from bringing a claim in a court or tribunal of the State or Territory in which you live.

18.2 Notices: We will give you notices by email to the address in your account, by message in your account, or by post to the address you have given us. A notice by email or account message is deemed received 2 business days after it is sent, and a notice by post is deemed received 5 business days after posting. You may give us notice at info@carmarewards.club or 22 Fiveways Boulevard Keysborough VIC 3173. You must keep the contact details in your account current.

18.3 Complaints: If you have a complaint, contact us at info@carmarewards.club We will acknowledge your complaint within 7 days and respond within a reasonable time. If we cannot resolve your complaint, each of us will take reasonable steps to resolve it in good faith. Nothing in this paragraph prevents you from contacting the consumer protection agency in your State or Territory or the Australian Competition and Consumer Commission, or from starting proceedings at any time.

18.4 Our intellectual property: We and our licensors own all intellectual property rights in the Rewards Store, in the CARMA Rewards Club and Reward Points names and logos, and in all content we make available. You may not use, reproduce or register any of them, or anything substantially identical or deceptively similar, without our prior written consent.

18.5 Assignment: You may not transfer your membership or your Reward Points. We may transfer our rights and obligations under these terms to another entity that is capable of performing them, and we will notify you under clause 3. If the transfer materially and adversely affects you, you may cancel your membership within 30 days of that notice and we will reinstate any Reward Points forfeited as a result.

18.6 Survival: Clauses 12, 13, 15, 16, 19 and 20 survive cancellation of your membership and the discontinuance of the Reward Points program, together with any other provision which by its nature is intended to survive.

18.7 Severability: If a provision of these terms is void, unenforceable or unfair, it is severed and the remaining provisions continue to apply.

18.8 Force Majeure: Subject to clause 16.1 and clause 20, we are not liable for any failure or delay in performing our obligations under these terms to the extent it is caused by an event beyond our reasonable control, including a carrier or supplier failure, industrial action, natural disaster, epidemic, power or telecommunications failure, or an act of government. Where such an event affects a redemption, we will notify you and will reinstate the Reward Points used if we are unable to supply within a reasonable time. Nothing in this paragraph limits any right or remedy you have under the Australian Consumer Law.

18.9 Relationship: These terms do not create an agency, partnership, joint venture or employment relationship between you and us.

18.10 Waiver: If we do not enforce a right under these terms, that is not a waiver of that right.

18.11 Additional terms: These terms apply together with any additional terms we publish for a particular reward, Reward Drop, promotion or membership plan. If there is an inconsistency, these terms prevail to the extent of the inconsistency unless the additional terms expressly state otherwise, provided that no additional terms may reduce or exclude any right or remedy a member has under clauses 3.5, 10, 16, 19 or 20 of these terms, and no additional terms may introduce any element of chance, draw, ballot, game, competition or trade promotion mechanic into a Reward Drop or other Rewards Store redemption without separate compliance with applicable laws.

18.12 Entire agreement: These terms, together with any additional terms we publish under the Additional terms paragraph above, are the entire agreement between you and us about their subject matter. Nothing in this paragraph limits any liability we have for misleading or deceptive conduct.

Privacy & Data Use

19.1 Privacy and data use: We collect, use and disclose personal information in accordance with our privacy policy at https://carmarewards.club/pages/privacy-terms and the Privacy Act 1988 (Cth). We collect personal information to administer your membership, to calculate and credit Reward Points, to supply and deliver rewards, and, where you have chosen to receive them, to send you marketing communications. We may disclose personal information to service providers we engage to operate the Rewards Store, process payments or deliver rewards, including service providers located outside Australia as described in our privacy policy. In the event of an eligible data breach affecting your personal information, we will notify you as required by Part IIIC of the Privacy Act. Our privacy policy explains how you may access or correct your personal information and how to make a privacy complaint.

Australian Consumer Law

20.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods.

20.2 If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

20.3 These guarantees apply to goods and services you obtain through the Rewards Store, whether you obtain them wholly or partly with Reward Points.

20.4 Nothing in these terms excludes, restricts or modifies any guarantee, right, warranty or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified. If a provision of these terms would have that effect, it does not apply to the extent of the inconsistency, and the remainder of that provision continues to apply.

20.5 To make a claim, see clause 10.

Discount Range:

The discounts available on CARMA Rewards Club are intended for our members only and sharing the codes to non-members is strictly prohibited. Should it be brought to our attention that a discount code has been shared publicly, we will contact the code provider to request deactivation of the previous code and that a new code be generated.

CARMA Rewards Club memberships are designed for individual members, and we request that you do not share your login details with friends or family. Anyone who wishes to access the discount range should be signing up for a CARMA Rewards Club membership. This supports the business and ensures that we can continue to partner with more businesses in the future and expand the discount range.

Due to the volume of discounts on the platform, we are unable to verify that each code is valid and/or active each day. Some codes may have expired or have been removed by the code provider without CARMA Rewards Club being notified. In these cases, we rely on our members to report failed codes using the button on the discount page. We will endeavour to contact the code supplier for a new code, but cannot guarantee that a replacement can be provided.

The brands listed on our discount page are a reflection of the codes we believe to be valid and active on the CARMA Rewards Club platform, but this information is not updated daily and we do not verify the status of every promo code daily.

CARMA Rewards Club has agreements with all of the organisations listed on the platform to promote their brand using the dedicated link and promo code. CARMA Rewards Club receives a commission for eligible purchases for certain products and services.

It is your responsibility to decide whether the discounted product or service being promoted on CARMA Rewards Club is right for you. This is particularly important for products and services pertaining to finance and investing. We always recommend seeking financial advice before making any finance or investment decisions. CARMA Rewards Club takes no responsibility for any financial losses occurred by taking up any offers in our Finance and Investing discount category.

CARMA Rewards Club accepts no responsibility for issues relating to products or services purchased through our partners. All disputes need to be raised with the respective organisation's customer service team. We would however ask that any serious issues with brands on our platform also be reported to our Customer Care team. CARMA Rewards Club aims to partner with businesses who share our value for customer service and we will remove brands from the platform if we receive one or more valid complaints regarding their conduct, products or services.

V.I.Pet:

The advertised V.I.Pet service is only available for members with pets listed on the Central Animal Records database. The pet must be listed under the name of the member on the CARMA Rewards Club platform with the same email address. This means that if 'Person A' signs up to CARMA Rewards Club but the household pet is listed under the name of 'Person B' on Central Animal Records under a different email address, 'Person A' will not be able to make use of the V.I.Pet features. The ownership of microchipped animals can be transferred on Central Animal Records for a fee but will require approval from the current listed owner on the database.

Should V.I.Pet not be accessible for a CARMA Rewards Club member due to a duplicate profile issue on Central Animal Records, members can contact Central Animal Records to resolve this issue.

If a member has a pet listed on a national database other than Central Animal Records, the microchipped pet may be transferred to Central Animal Records depending on the State or Territory in which the pet currently resides. Central Animal Records should be contacted regarding these matters. Transferring records of microchipped animals between databases is restricted by legislation in some States.

If a member has a pet that has never been listed on a national database before, CARMA Rewards Club members can add their first pet to Central Animal Records for free through their CARMA Rewards Club login.

It is your responsibility to check if you are eligible to make use of V.I.Pet through CARMA Rewards Club. Central Animal Records can be contacted to verify this. Members who are unable to make use of V.I.Pet through CARMA Rewards Club are not entitled to refunds or reduced pricing on their CARMA Rewards Club Membership.

CARMA Rewards Club Privacy Policy

Last Updated April 29 2024

CARMA Rewards Club is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website carmarewards.club, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by updating your marketing preferences through your login. Automated emails related to your membership such as payment notifications and cancellation confirmation are compulsory and cannot be opted out of. This also applies to members with CARMA Rewards Club trials.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

By signing up for CARMA Rewards Club or initiating CARMA Rewards Club trial through a purchase on Central Animal Records, you are agreeing to our Privacy Policy. Our Privacy Policy is subject to change without notice.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

CARMA Rewards Club will not be collecting any of the above details.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information, unless you have a pet listed with Central Animal Records under the same email address.

Access to your Personal Information

You may access the Personal Information we hold about you to update and/or correct it anytime through your personal login.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is accurate and up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

22 Fiveways Boulevard Keysborough VIC 3173

info@carmarewardsclub.com.au

03 5296 5266

CARMA Rewards Club

CARMA Rewards Club Messaging Terms & Conditions

Last Updated: July 15, 2026

CARMA Rewards Club (hereinafter, "CARMA Rewards Club," "We," "Us," "Our") is offering a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Messaging Privacy Policy.

By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. In arbitration there is less discovery and appellate review than in court. Please review carefully.

By opting in to or participating in any of our Programs, you represent and warrant that you do so because of a genuine desire to receive discounts, promotions, and other news or information from Us and not because of a desire or intent to initiate litigation or bring legal claims against any party. Your good-faith participation in the Program, and the consequences of asserting fraudulent, bad-faith, or frivolous claims, are addressed in Section 16 (Good-Faith Participation; Remedies for Fraudulent or Bad-Faith Claims) below.

This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts (including those in the "Other Terms and Policies" section below). Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.

1. User Opt In.

Consent to Receive Recurring Automated Messages. You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS, MMS, and RCS) messages (including cart reminders) from CARMA Rewards Club, including messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. You further consent to receiving messages that include artificial or prerecorded voices. By providing your phone number, you represent and warrant that you are providing your own phone number, and not someone else’s, and that you are a legally-authorized user of this phone number. Consent to receive automated marketing messages is not a condition of any purchase. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). Message and data rates may apply. Message frequency varies.

No Time of Day Restrictions. While efforts are made to limit the delivery of messages outside of reasonable hours for most consumers, you understand and agree that We do not have the ability to target messages based on geographic location because federal law and privacy concerns prevent a consumer’s real-time location data from being shared with Us or our vendors by your wireless carrier. Further, technical issues, such as network congestion or your phone being disconnected from your wireless service, can result in messages being delivered at unexpected times. Therefore, you agree that your consent to receive marketing text messages includes consent to the delivery of such messages 24-hours per day. Your consent supersedes any state or federal regulation that might otherwise restrict the delivery of such messages and you waive any such claims.

Consent to Receipt of Electronic Information and E-Sign. Notwithstanding anything herein to the contrary, you understand that applicable law may require Us to provide certain information to you in writing in connection with any consent to receive advertising and telemarketing messages. By opting-in to Our messaging program, you authorize Us to provide this information to you electronically instead of in a separate paper document. You understand that you may withdraw this consent, update your information, or request a free paper copy of the information by emailing us at info@carmarewards.club. You understand that to access and retain a copy of this webpage, you will need: (i) a device (such as a computer or mobile phone) with a web browser and Internet access; and (ii) available storage space on that device to download a copy of this webpage of a connected printer to print a copy of this webpage.

Disclosure of Data and Receipt of One Time Messages to Identify Device and Prevent Fraud. You authorize the use or disclosure of information about your account and your wireless device, if available, by or to your wireless carrier, CARMA Rewards Club or Our service provider(s), including Stodge Inc. dba Postscript, to help identify you or your wireless device when you opt-in to receive text messages from any Postscript customer and to endeavor to detect and prevent fraud. Further, you consent to the transmission of one-time passcodes or other messages to confirm your intent to subscribe to our recurring message program. See our Messaging Privacy Policy for how we treat your data.

2. User Opt Out.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. To the maximum extent permitted by law, You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that CARMA Rewards Club and its service providers will not have liability for failing to honor requests that are designed to circumvent the automated opt-out processes described above. You agree that other methods of opting out, including, but not limited to, texting words other than those set forth above, sending a hard copy letter to our office, or verbally requesting one of our employees to remove you from our list, shall not be deemed to be reasonable methods of opting out. Our Messaging Do Not Call Policy is attached to these Terms of Service as Appendix A.

3. Other Terms and Policies.

You also agree to our Messaging Privacy Policy.

4. Program Description:

Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, customer support, delivery (including order confirmations, tracking information, and shipping updated via email), other transactional-related messages and sale of goods and services. Messages may include checkout reminders.

5. AI-Generated Message Content:

You are advised that from time to time We may utilize certain generative artificial intelligence (AI) services provided by third-parties to develop or suggest the content of messages that we choose to send to you. This may include AI-generated voices. Some of these messages may be tailored to your interests based on information available to Us. By enrolling and remaining in the program, You agree to the use of AI and further that Our use of these AI services does not make those third-parties either senders or initiators of the messages or otherwise responsible for the messages.

6. Message Frequency, Cost and Changes.

Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which Our messages are sent.

7. Support Instructions.

For support regarding the Program, text "HELP" to the number you received messages from or email us at info@carmarewards.club. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

8. RCS and MMS Disclosure.

The Program may send SMS or MMS messages if your mobile device does not support RCS. The Program will send SMS messages if your mobile device does not support MMS messaging.

9. Our Disclaimer of Warranty.

The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.

10. Supported Devices.

The Program is offered on an "as-is" basis. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. CARMA Rewards Club, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

11. Contact.

This Program is a service of CARMA Rewards Club, located at 22 Fiveways Boulevarde, Keysborough 3173, AU.

12. Age Restriction:

You may not use or engage with the Program if you are under eighteen (18) years of age. By using or engaging with the Program, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Program. If we have reason to believe that you are under eighteen (18) years of age, we reserve the right to remove you from the Program.

13. Prohibited Content:

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act ("HIPAA") or the Health Information Technology for Economic and Clinical Health Act ("HITEC" Act); and
Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

14. State Telemarketing Laws & Residency:

To the extent the law is relevant and applicable to the Program, we endeavor to comply with applicable state telemarketing laws, including, but not limited to, the Florida Telemarketing Act and Florida Do Not Call Act, the Oklahoma Telephone Solicitation Act of 2022, the Maryland Stop the Spam Calls Act of 2023, New Jersey’s Senate Bill 921 (2023), and the Virginia Telephone Privacy Protection Act. For purposes of compliance with federal and state laws, you agree that we may assume that you are a resident of a particular state if, at the time of opt-in to the Program, the area code for the phone number used to opt-in to the Program is an area code associated with that state. Further, You agree that You will not assert that you are a resident of a state other than the state applicable to your area code unless you affirmatively advise us in writing that you are a resident of a specific state by sending written notice to us. You further agree that any mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “commercial telephone solicitation phone call”, “telephonic sales call”, “telemarketing sales call”, “telephone solicitation”, or “unsolicited telemarketing sales call” for purposes of federal and state laws, to the extent the law is otherwise relevant and applicable.

15. Subscribers Located in Texas:

Insofar as Texas law applies to your receipt of one or more text messages, and for purposes of applying Texas Business & Commerce Code Sections 302.058 and 302.059, the parties agree to the following construction. First, the word “customer” shall be interpreted in a manner consistent with the broadest dictionary definition and common usage. Customer shall not be interpreted to require the purchase of a product or service. Second, the word “establishment” shall be interpreted in a manner consistent with the broadest dictionary definition and common usage. Establishment shall not be interpreted to require the operation of a physical store, but rather shall include establishments that sell goods and services through an online store.

16. Good-Faith Participation; Remedies for Fraudulent or Bad-Faith Claims.

a. Good-Faith Representations.

When you opt in to, and while you remain enrolled in, any Program, you represent, warrant, and agree, on an ongoing basis, that: (i) you are the subscriber or a customary, authorized user of each mobile number you enroll; (ii) the information you provide, including your identity and your consent to receive messages, is true, accurate, and not misleading; (iii) you are enrolling because you genuinely wish to receive messages from the Program, and not for the purpose, in whole or in part, of soliciting, manufacturing, fabricating, or initiating any claim, demand, or litigation; and (iv) you will use the opt-out, HELP, and consent-revocation mechanisms described in these Terms in good faith and as they are actually described, and you will do so promptly upon no longer desiring to receive messages from the Program.

b. Prohibited Conduct.

You agree that you will not, and will not assist any other person to: (i) enroll a number under false pretenses, or misrepresent your identity, your authority over a number, your consent, or whether or when you revoked consent; (ii) use any device, software, number-spoofing, mail-drop, automated routine, or other artifice designed to generate, multiply, or fabricate messages, opt-outs, or evidence in order to create or inflate a claim; or (iii) participate in, or interact with, a Program as part of a scheme or pattern intended to manufacture a claim, demand, or lawsuit, including under the Telephone Consumer Protection Act (TCPA) or any analogous federal, state, or local law.

c. Remedies for Fraudulent, Bad-Faith, or Frivolous Claims.

If, in any Dispute between you and Us (or a service provider acting on Our behalf), the arbitrator or, where applicable, a court finds, or it is otherwise established by clear and convincing evidence, that (i) a claim or demand you asserted was based on a material breach of Section 16(a) or Section 16(b); (ii) a claim or demand you asserted was frivolous, lacked substantial justification, or was brought or maintained in bad faith or for an improper purpose, including within the meaning of the certification and sanctions provisions of Section 16; (iii) you assert a putative class action with the intention of increasing settlement leverage rather than an objectively reasonable basis to represent and certify a class under the applicable legal standard; or (iv) your participation in the Program was procured through fraud or material misrepresentation, then you agree to reimburse Us and any affected service provider for the reasonable attorneys’ fees, expert fees, and costs incurred in defending against, and in establishing the fraudulent, bad-faith, or frivolous character of, that claim. This obligation applies whether the claim is asserted as a claim, counterclaim, or cross-claim, and survives any voluntary dismissal or withdrawal of the claim.

d. Indemnification.

You shall indemnify, defend, and hold harmless Us and Our service providers from and against any losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of Section 16(a) or Section 16(b). The parties expressly intend that this indemnification applies both to claims brought by third parties and to claims, demands, and actions between you and Us (or Our service providers), and that it includes attorneys’ fees and costs incurred in an action or proceeding between the parties to enforce these Terms or to defend a claim covered by Section 16(c).

e. Preservation of Rights; Construction.

This Section is not intended to, and shall not be construed to, waive, limit, or penalize the good-faith exercise of any right under the TCPA or any other law, or to exempt Us from liability for Our own violation of law. The remedies in this Section are available only upon the findings described above and only as to fraudulent, bad-faith, or frivolous conduct. To the extent, and only to the extent, that applicable law requires a contractual attorneys’-fee provision to be construed as reciprocal, this Section shall be so construed with the same limitations. If any portion of this Section is held unenforceable, it shall be limited or severed to the minimum extent necessary, and the remainder shall remain in full force and effect.

17. Dispute Resolution (Including Arbitration Agreement, Class Action Waiver).

Our Customer Service Specialists are ready to assist you and address your concerns—email us at: info@carmarewards.club.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE CLAIM OR ACTION IN ARBITRATION AND LITIGATION, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR CARMA Rewards Club WOULD HAVE IN COURT, SUCH AS APPELLATE REVIEW, ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Binding Individual Arbitration: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate (“Dispute”), such Dispute will be, to the fullest extent permitted by law and applicable rules, determined by arbitration before one arbitrator, provided, however, that no party shall be precluded from seeking remedies in small claims court for disputes or claims within the scope of its jurisdiction. Whether a Dispute falls within the jurisdictional limits of small claims court is for the small claims court to decide. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

Dispute will be given the broadest possible meaning permitted by law. It includes, but is not limited to: (a) any dispute or claim that arose before the existence of these or any prior Terms and Conditions (including, but not limited to, claims relating to advertising); (b) any dispute or claim that is currently the subject of a purported class action litigation in which you are not a member of a certified class; and (c) any dispute or claim that may arise after termination of these Terms and Conditions and our relationship with you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf. Dispute, however, does not include disagreements or claims concerning patents, copyrights, trademarks, trade secrets, or other intellectual property, and claims of piracy or unauthorized use of intellectual property. The arbitrator shall decide all issues that relate to the scope, validity, and enforceability of the Agreement. You and CARMA Rewards Club agree that these Terms and Conditions evidence a transaction in interstate commerce and that this arbitration agreement will be interpreted and enforced in accordance with the Federal Arbitration Act and U.S. federal arbitration law and not state arbitration law.

Your Right to Opt Out of Arbitration. You may opt out of the agreement to arbitrate within thirty (30) days after you first opt in to the Program. To opt out, send written notice stating that you wish to opt out of the arbitration agreement, together with your name and the mobile telephone number at issue, by email to info@carmarewards.club. If you do not opt out within thirty (30) days, you and CARMA Rewards Club will be bound to resolve Disputes through binding individual arbitration as set forth in this section.

Mandatory Informal Dispute Resolution Process. If you and CARMA Rewards Club have a Dispute, you and CARMA Rewards Club agree to make a good faith effort to informally resolve it. The party initiating the Dispute must send a written notice to the other party that describes the Dispute. The notice must include all of this information: (a) the initiating party's contact information (including name, address, telephone number, and email address) (with their counsel's contact information, if represented); (b) sufficient information to enable the other party to identify any phone number(s), transaction(s), or account(s) at issue; and (b) a detailed description of (1) the Dispute, (2) the nature and basis of the claims, and (3) the nature and basis of the relief sought, with a detailed calculation for such relief. The notice must be personally signed by the party initiating the Dispute (and their counsel, if represented).

If you have a Dispute with us, you must send this notice, including all of the information referenced above, by email to: info@carmarewards.club or by mail to: 22 Fiveways Boulevarde, Keysborough 3173, AU. If we have a Dispute with you, we will send this notice, including all of the information referenced above, to you at the most recent contact information we have on file for you or, if we do not have a mailing address on file, you authorize us to text you at the phone number we have available to seek your mailing address.

For a period of sixty (60) days from receipt of a completed notice (which can be extended by agreement of the parties), you and we (and counsel, if you and we are represented) agree to negotiate in good faith in an effort to informally resolve the Dispute. To this end, the party receiving the notice may request a telephone or video settlement conference to aid in the resolution of the Dispute. If such a conference is requested, you and a CARMA Rewards Club representative will personally attend (with counsel, if you and we are represented). The conference will be scheduled for a mutually convenient time, which may be outside of the 60-day period.

If the Dispute is not resolved within sixty (60) days after receipt of a completed notice (which period can be extended by agreement of the parties), you or CARMA Rewards Club may commence a formal dispute resolution proceeding consistent with the process set forth below. Compliance with and completion of this Mandatory Informal Dispute Resolution Process ("Process") is a condition precedent to you or CARMA Rewards Club commencing any formal dispute resolution proceeding in arbitration or small claims court. All applicable limitations periods (including statutes of limitations) will be tolled from the date of receipt of a completed notice through the conclusion of this Process. If the sufficiency of a notice or compliance with this Process is at issue, such issue may be raised with and decided by a court at either party's election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration. Nothing in this section limits the right of a party to raise the sufficiency of a notice or compliance with this Process or to seek damages for non-compliance with this Process in arbitration, including with a Process Arbitrator. You or we may commence arbitration only if the Dispute is not resolved through compliance with this Process.

Arbitration Generally; Relief Available. There is no judge or jury in arbitration, and court review of an arbitration award is limited pursuant to the FAA. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the Terms as a court would. For the avoidance of doubt, the arbitrator can award public injunctive relief if authorized by law and warranted by the individual claim(s).

Arbitration Proceedings and Rules, Including Provisions Governing Mass Arbitrations. The following rules and procedures shall apply:

Any arbitration will be administered by New Era ADR in accordance with their Virtual Expedited Arbitration Rules and Procedures, as well as any applicable General Rules and Procedures, except as modified by the Terms. New Era ADR’s Virtual Expedited Arbitration Rules and Procedures and General Rules and Procedures are both available at www.neweraadr.com/rules-and-procedures/. Please review these procedures carefully because they may impact how your complaint is handled and these procedures differ from those that would otherwise apply if you elected to pursue your claim individually in small claims court.

When You initiate arbitration, the only fee You are required to pay is New Era’s consumer filing fee, which is currently a maximum of $300 for a consumer. All other fees or expenses charged by New Era ADR will be paid by us (unless the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose). You are responsible for fees and expenses owed to your legal counsel, if any, unless the arbitrator determines that an award of attorney’s fees is warranted under applicable law.

Mass Arbitration Provisions:

New Era ADR’s rules and procedures include unique procedures for “mass arbitrations,” which are situations in which twenty-five (25) or more cases are filed that arise out of common issues of law and fact and are brought by the same law firm or group of law firms. Mass arbitration procedures are designed to provide for a more cost-effective resolution of disputes. Those mass arbitration procedures call for a limited number of cases to be treated as “bellwether” cases to be resolved on the merits earlier than other cases as an opportunity to help the parties determine if settlement of the remaining cases may be possible. Settlement is not required and each individual may elect not to participate in the settlement process. Thereafter, as described in the New Era Rules, the arbitrator must individually decide each claim on its own facts, giving due consideration to the facts and arguments advanced in each case, and any party may invoke the Precedent Opt-Out Process set forth in the New Era ADR Rules. These Procedures for Mass Arbitrations are designed to (a) lead to the streamlined and cost-effective resolution of claims; (b) ensure that large volume filings do not impose unnecessary burdens or impediments to the resolution and cost-effective adjudication of similar claims; and (c) preserve the integrity of the arbitration process. The parties agree that as part of these procedures, their counsel shall meet and confer in good faith in an effort to resolve the Disputes, streamline procedures, address the exchange of information, modify the number of Disputes to be adjudicated, and conserve the parties' and New Era ADR’s resources.

Only the presiding Neutral may make determinations of fact or reach conclusions of law with respect to a Mass Arbitration Proceeding. Ultimate authority to determine whether cases arise out of Common Issues of Law and Fact rests with the presiding Neutral. If the presiding Neutral determines that one or more cases assigned to a Mass Arbitration Proceeding do not arise out of Common Issues of Law and Fact, or otherwise do not meet the definition of a Mass Arbitration, each such case will be removed from the Mass Arbitration Proceedings. Those Bellwether Cases will proceed individually, but in parallel to the extent possible. The Neutral will issue a reasoned Lead Decision in each Bellwether Case. Although a Neutral may consider the analysis and result reached in prior Lead Decisions in deciding disputes in the same Mass Arbitration proceeding the Neutral in all events must individually decide each claim asserted by each party in a Mass Arbitration proceeding, giving due consideration to the facts and arguments advanced by the Parties in each case.

New Era ADR’s rules and procedures provide parties to mass arbitrations with the right to obtain certain information relating to bellwether cases and decisions that may impact their cases. You are encouraged to review those rules closely to understand how your rights may be impacted.
If any provision of this Agreement is deemed by an arbitrator not to comply with the Minimum Fairness Standards published by New Era ADR and available at https://www.neweraadr.com/ then the Minimum Fairness Standards should be deemed to be incorporated by reference and any offending provision shall be deemed unenforceable.
The arbitrator shall be selected pursuant to New Era ADR’s standard rank and strike process, as set forth in New Era ADR’s General Rules and Procedures.
Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the state and Federal Judicial Circuit in which CARMA Rewards Club’s principal place of business is located, without regard to its conflict of laws rules.
By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (a) the Dispute Resolution provisions of this agreement and (b) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all represented parties and counsel as a court would.
The arbitrator may award any relief or remedy that would be available in a court of law, including attorneys’ fees and punitive damages where permitted by statute and is permitted to apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award.
The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions. In the event of a Mass Arbitration, the parties agree that, for the sake of efficiency, an arbitrator’s written decision may address some or all of the cases jointly. However, a written decision that jointly addresses some or all of the cases does not conflict with the requirement that the Neutral in all events must individually decide each claim asserted by each party in a Mass Arbitration proceeding.
Notwithstanding anything contained in the New Era ADR rules, the decision of the arbitrator shall be final and binding on both parties, but either party shall have rights of appeal expressly provided in section 10 of the FAA.

Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. Notwithstanding anything to the contrary in this Agreement, if CARMA Rewards Club makes any future change to this arbitration provision, you may reject the change by sending Us written notice within 30 days of the change to 22 Fiveways Boulevarde, Keysborough 3173, AU, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and CARMA Rewards Club.

No class actions or juries. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THIS AGREEMENT, YOU AND CARMA Rewards Club ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION IN COURT AND THAT THIS AGREEMENT SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT (the "FAA"). The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding EXCEPT as provided in this Agreement.

Invalidity and Survivability. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Future Changes to Dispute Resolution Section. Notwithstanding any provision to the contrary, you and we agree that if CARMA Rewards Club makes any future changes to this arbitration agreement (other than a change to the mailing or email address), you may reject any such change by sending us written notice personally signed by you within thirty (30) days of the change to CARMA Rewards Club at 22 Fiveways Boulevarde, Keysborough 3173, AU. The written notice must include the following information: (a) your name, address, phone number, and email address and (b) a statement that you wish to opt out of changes to the arbitration agreement. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change to the arbitration agreement, you are agreeing that you will arbitrate any Dispute between us in accordance with the language of this version of the arbitration agreement.

18. Miscellaneous.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to the terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the terms of this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to these terms unless explicitly stated otherwise in writing. We reserve the right to change these terms from time to time. Any updates to this Agreement shall be communicated to you. Prior to such communication, the terms of this Agreement in effect as last made available to you immediately prior to your receipt of the notice will continue to govern our relationship. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

Appendix A

CARMA Rewards Club

Do Not Call Policy: Text Messaging

Regulatory Summary Regarding The Telephone Consumer Protection Act (TCPA)

The federal Telephone Consumer Protection Act (TCPA), related FCC regulations, and related court interpretations protect consumers from specific types of telemarketing. Under the TCPA “telemarketing” is defined as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person.” 47 C.F.R. § 64.1200(f)(13). The TCPA imposes requirements for cold calls, prerecorded sales calls, and the use of autodialers. The TCPA also authorized the creation of the National Do Not Call Registry as well as internal Do Not Call lists. Various states have also adopted their own telemarketing laws.

CARMA Rewards Club is committed to complying with federal and state Do Not Call laws. This policy relates specifically to our compliance with those requirements for the purposes of sending SMS and MMS messages that constitute telemarketing. It is Our policy to not send telemarketing SMS and MMS messages to:

Any telephone number, using an automatic telephone dialing system, for which we have not received prior express written consent, as defined by the Federal Communications Commission; and
Any telephone number on Our Internal Do Not Call List.
We will maintain an Internal Do Not Call list and will promptly honor a request made in one of the following manners to place your telephone number Our Do Not Call list within a reasonable time of such request, not to exceed 10 business days from the date of said request. To be placed on Our Do Not Call list, you may:

Reply STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. Any other language used may not be recognized by Our system which may result in the request to opt-out not being processed.
Request to be put on Our list by contacting customer service at info@carmarewards.club and providing your name and telephone number.
Your telephone number shall be retained indefinitely on Our Do Not Call list unless you subsequently provide new prior express written consent to rejoin our SMS list. If you change your number, you must request for the new number to be put on Our Do Not Call list.

CARMA Rewards Club

CARMA Rewards Club Messaging Service Privacy Policy

This Messaging Service Privacy Policy explains how CARMA Rewards Club (hereinafter, "CARMA Rewards Club," "We," "Us," "Our") collects, uses, and shares personal information about you in relation to Our text message marketing program (the "Messaging Service"). This Messaging Service Privacy Policy supplements Our Primary Privacy Policy. For more details, see the section titled "Primary Privacy Policy" below.

Changes to the Messaging Service Privacy Policy

We may revise this Messaging Service Privacy Policy from time to time in our sole discretion. If there are any material changes to this Messaging Service Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Messaging Service Privacy Policy if you continue to use the Messaging Service after the new Messaging Service Privacy Policy takes effect.

Personal Information We Collect

When you sign up for the Messaging Service, We collect personal information such as your name, phone number, email address, and other information you provide directly to us (e.g. responses to questionnaires about your preferences or demographic information). When you use the Messaging Service to send or receive messages, We collect communications metadata (e.g., the time/date a message was sent or received) and the contents of any communications you send or receive via the Messaging Service.

We may also collect information about you using cookies or similar technologies on Our website or other digital properties. Cookies are small text files placed on device browsers that store preferences and facilitate and enhance your experience. Cookies enable personalization of your experience via the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, We will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your personal information if you contact Us with questions about the Messaging Service or for customer service.

Use of Personal Information

We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

We may use your personal information to generate aggregated and/or de-identified information. Aggregated and/or de-identified information is not personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.

Sharing of Personal Information

We may share your personal information as contemplated in Our primary privacy policy, if you consent to Us doing so, as well as in the following circumstances:

Third Parties that Help Provide the Messaging Service. We may share your personal information with third parties that help Us provide the Messaging Service (including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages).
Legal Requirements, Disclosures to Protect Us or Others. We may disclose any information We store associated with you to external parties if We, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, Our, or others' rights, property, or safety; enforce Our policies or contracts; collect amounts owed to Us; or assist with an investigation or prosecution of suspected or actual illegal activity.

Accurate Information

When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.

Choices and Controls

Text messages may be sent via an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of Our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review Our Terms of Service.

Customer Care

If you are experiencing any problems with the Messaging Service, please visit https://carmarewards.club and submit the form with details about your problem or your request for support, or email info@carmarewards.club.

Supplemental California Privacy Notice

This Supplemental California Privacy Notice only applies to Our processing of personal information via the Messaging Service that is subject to the California Consumer Privacy Act of 2018 ("CCPA"). The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below:

Category of Personal Information Collected by Us	Categories of Third Parties Personal Information is Disclosed to for a Business Purpose
Identifiers	• Service providers
Personal information categories listed in Cal. Civ. Code § 1798.80(e)	• Service providers
Commercial information	• Service providers
Internet or other electronic network activity	• Service providers
Inferences drawn from other personal information to create a profile about a consumer	• Service providers

The categories of sources from which We collect personal information and Our business and commercial purposes for using personal information are set forth above and in Our primary privacy policy.

Additional Privacy Rights for California Residents

Individual Rights under the CCPA.

The CCPA provides California residents with the right to request:

Access to Personal Information, including obtaining access to or a copy of your personal information,
Deletion of Personal Information, subject to certain exceptions, such as when we are required to retain information to comply with applicable laws, and
Correction of Personal Information, including making updates to your contact information.

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact Us at info@carmarewards.club. We will process such requests in accordance with applicable laws.

"Sales" of Personal Information under the CCPA.

For purposes of the CCPA, unless otherwise stated in Our primary privacy policy, We do not "sell" personal information, nor do we have actual knowledge of any "sale" of personal information of minors under 16 years of age.

Non-Discrimination.

California residents have the right not to receive discriminatory treatment by Us for the exercise of their rights conferred by the CCPA.

Authorized Agent.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact Us at info@carmarewards.club.

Verification.

When you make a request, We will ask you to provide sufficient information that allows Us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include confirming the email address or phone number associated with any personal information We have about you.

Primary Privacy Policy

By signing up to receive text messages from us, you also agree to Our Primary Privacy Policy. This Messaging Service Privacy Policy is strictly limited to the Messaging Service and does not limit or restrict any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

Central Animal Records Terms & Conditions

If you choose to list a pet with Central Animal Records via your CARMA Rewards Club membership, you are separately agreeing to the Central Animal Records Terms & Conditions available at car.com.au.

View Central Animal Records Terms & Conditions

Australian Owned & Operated

CARMA Rewards Club was founded in Melbourne in 2023 and operates
exclusively in Australia.

We're also partnered with Central Animal Records, Australia’s leading microchip registry and trusted by over 3.8 million Australian pet owners.

100% Transparent Rewards System

Members receive points for every $1 spent on their membership fees which can be redeemed for products and gift cards on the platform.

Members can view their reward point balance history at anytime through their login and points never expire as long as a membership is active.

Support & Improvement

We’re here to help and are constantly working to improve our service and provide additional value to members.

Whether it’s requests for discounts in a particular category or a giveaway that you’d like to see, we want to hear from you.

Secure Payments & Data

You can sign up to CARMA Rewards Club using PayPal, Credit Card, Apple or Google Pay.

Your personal information is safely stored on our secure servers and the only information that will be shared publicly is your first name, last initial and state if you win a giveaway.